How long does it take until I receive my files?
If you have purchased a module or skin from our online stor you will be provided with download links immediately after the purchase is completed. Additionally the download links can be found in your purchase receipt that you got via email.
How long are my download links valid?
To protect our files from illegal access all download links expire 48h after you purchase a product. It is a good idea to keep a copy of the files as Backup on your local drive. If however you need to redownload one of your purchased products just send us a Ticket via our support system and include your Order Id.
Can i use the files on several sites?
This is no longer possible with the latest version of my products. Each purchase will be tied to a single VA URL and it will be checked with our database in regular intervals. You can however install it on a local development install on a wamp server for example. In case you want to change the domain of your VA you must also change the URL your purchase is tied to in our shop.
Can i get a refund on digital products?
No. As common with all digital products we do not refund any download products after you have received a Download link either via email or directly on the purchase confirmation base. Unlike physical products download products can not be returned and we would have no way to check if the files are being used. If you are unsure about the features of a product just contact us and ask prior to your purchase. If there are technical issues with a product our support will fix them for you. In case our support would not be able to get the product working on your site AND the issues are caused by our code we would then issue a full refund.
Cancellation of custom Orders
You can cancel a custom order at anytime. However do note that if work on your project has already started you will not get a full refund. Regardless of the reasons for or circumstances of your cancellation you will have to pay for the time we already spent working on your product. Therefore we refund the price minus 15€ per hour spent with your project. If a project is cancelled by Us for any unexpected reasons you will get a full refund.
By placing a order you automatically agree to these terms.